📋 Frequently Asked Questions
You can reset your password by following these steps: 1) Click the "Forgot Password" link on the login page; 2) Enter your registered email address; 3) Check your inbox for the reset email and click the link; 4) Set your new password. If you still have issues, please contact our support team.
Our software supports the following systems: Windows 10/11, macOS 12.0 and above, Ubuntu 20.04 and above, iOS 14.0 and above, Android 10.0 and above. Please ensure your system version meets the requirements.
If you're not satisfied with the product, you can request a refund within 30 days of purchase. Please submit a refund request through the contact form below, including your order number and reason for refund. We will process it within 3-5 business days.
The software automatically checks for updates. You can also manually check: Open the app → Settings → About → Check for Updates. We recommend always using the latest version for the best experience and security.
Please try the following steps: 1) Restart the application; 2) Clear cache data; 3) Update to the latest version; 4) Restart your device. If the issue persists, please submit a bug report through the form below with screenshots and log files.